Refund policy

Exchange 
We do not offer refunds, however, our exchange policy lasts 5 days. If 5 days have gone by since the delivery purchase, unfortunately we can’t offer you an exchange. 

If your exchange is approved you have 10 days to have the item delivered back to our shop from the date of your delivery*.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable and non-exchangeable items:
Gift cards
Items given in a giveaway, raffles, or any other event
Items on sale
Discontinued or currently being discontinued

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed. 

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Shipping on Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aroma.scentsations20@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.